Category "Siemens PLM"

Universal Viewer

One of the most exciting user productivity improvements in Active Workspace 3.3, is the new universal viewer.  It enables viewing and paging through multiple file attachments.  In prior releases, only one file could be viewed.  You could not easily view other file attachments. Siemens also enabled support to view additional types of files including image files, text files, and html files.  This viewer supports markup for many of those types as well.

This video showcases the new Universal Viewer capabilities in detail : Video –> https://tatatechnologies-my.sharepoint.com/:v:/p/chh71981/EeRs_dhUVGFMttEJCA-jA6oBhctAJ5u2MJlI7nrgKtfO_g?e=6ed75893bbd14cbc8ed1e2bae4b5a89f

Tab Overflow Direct Access

Previous versions of Active Workspace used a carousel approach and required multiple clicks to navigate to tabs that were hidden.  The new approach allows for direct access to any of the hidden tabs. Highlights include

  • Eliminates multiple clicks to access some tabs compared with prior carousel interaction
  • Dropdown allows direct access to any of multiple tabs that not shown
  • Preserves the order of tabs
  • Replaces last tab with newly selected tab

This video shows how the new tab overflow access works. Video –> https://tatatechnologies-my.sharepoint.com/:v:/p/chh71981/Ee4PAkm1arFLgX1O9ntK7HUBBnlGq4Lp80c-ABgLwMyMmg?e=0e49e05d625f4a8aa69ebe4828d097e4

Command Stack for Visual Analysis

Siemens introduced command stacks in Active Workspace 3.2.  This is an example of their usage in 3.3 to improve access to the 3D viewer’s analytics capabilities.  Instead of having to navigate tabs, users can now directly access any of the features using the command stack.  Highlights include

  • Directly access measure, query, section, and volume and proximity search commands
  • Administrators can configure alternative arrangements and visibility of commands for specific roles, e.g., commands can be unstacked or hidden for specific roles

This video shows how the command stack works for the viewer’s analytics capabilities. Video –> https://tatatechnologies-my.sharepoint.com/:v:/p/chh71981/ES5hLZtLNRVGm83QhYlDK_oBvd5T7PFSIVoxCIeOdKLgfA?e=a41a12221db24687bd2a22052b5fbe31

Drag and Drop in Structured Content

Active Workspace 3.2 supported cut/copy/paste to edit structures, including working across multiple browsers and across multiple structures. Active Workspace 3.3 builds on that capability to improve user productivity by enabling drag and drop for many cases as described below

Edit structures efficiently using drag and drop

  • Drag and drop between unstructured lists such as folders, search results, & favorites and structures
  • Drag within one window or across multiple windows
  • Drop action active only when dragged object is valid to be dropped on the target object

Predictable results based on context

  • Drag and drop between structures to copy content
  • Drag and drop content within a structure to move
  • Drag and drop different types of objects/elements to create relations – e.g. dropping a requirement on a part creates a tracelink

This video shows how drag and drop in structures works. Video –> https://tatatechnologies-my.sharepoint.com/:v:/p/chh71981/EcYi1jhbOI5KpWfF6TgZ-OsBl9_29hDZtCSxiv8juCz6xA?e=b217d73bc6184553bfd4538150231a52

Other miscellaneous

Some of the other improvements include

  • Icons in the object header make it easy for users to clearly understand what object is open. For objects with thumbnails the thumbnail is displayed with the type icon overlaid
  • Newly created items show up in at the top of the list to ensure that they are immediately visible and easily accessed.Object is automatically selected in single create mode
  • Easily paste on a folder or in its contents .Select a target folder and user paste command from the command bar, Use paste command on table header to directly paste content into the table

 

Siemens PLM has introduced lots of new functionality and improvements in the  latest version of Active Workspace 3.3 , the key themes being

  1. User Productivity Improvements
  2. Reduce Information Overload
  3. Configure, Extend, and Deploy
  4. Process Execution and Other Application and Industry Template Exposure

The user productivity improvements are breakdown into three categories.

  1. Improved user efficiency

First focus area for user productivity is  improved user efficiency and proficiency, which is achieved through the use of accelerators such as drag and drop and multiple select to do bulk actions. Some key capabilities are

  • Universal viewer
  • Tab overflow
  • Command stack for analysis
  • Copy and paste hyperlink improvements
  • Drag and Drop Editing structure editing
  1. Enable “Completing a thought” with a single client

Second focus area for user productivity is to enable users to complete a thought with a single client.  Users are enabled to execute complete use cases with just the Active Workspace UI or with a native authoring application and Active Workspace hosted within it.  In the latest version core features and capabilities are extended for targeted use cases. Some key ones are

  • Manage Security in Single Level Projects Hierarchy – multi-select for project security
  • Achieve secure collaboration by applying project security to configured structure content
  • Effectively manage granular access to data in larger programs through hierarchical project level security
  • Assign existing effectivity criteria to qualify what structured content will be configured
  • Define new effectivity configuration criteria
  • Create a baseline of a structure to capture a view of that structure at a point in time
  • Enable showing only the results from a find in context to easily visualize them
  1. Responsive performance

Third focus area for improved user productivity is to make the client perform and respond as fast as possible to user gestures.  In the latest version server calls are minimized to reduce latency sensitivity.  Things like long running reports are run in the background to free up the client and to allow the user to do other work. Some key improvements are

  • Minimize bandwidth and memory usage through virtual paging and streaming of content
  • Minimize server communications and sensitivity to high latencies
  • Efficient execution through journaling, analysis, and tuning

I will introduce the new user productivity improvement features to you in detail through the subsequent blogs

 

With Teamcenter Active Workspace, Siemens PLM purposely chose to focus on specific use case/role support versus just duplicating every functionality of the Teamcenter Rich client.  The initial emphasis has been to provide a zero install client to the broader, and often less frequent users, in the enterprise.  These users require a zero install client that is easy to learn.

With every release of Active Workspace, Siemens PLM continues to broaden the use cases and roles supported in it.  The graphic from left to right shows the usecases/roles already delivered with complete use case support to the ones which are under the works to enable richer application exposure for authoring capabilities. Siemens has also exposed some administration capabilities in Active Workspace such as for user management and a new XRT editor, right inside of the Active Workspace user interface.  Again all with no client install.

Active Workspace User Experience
It’s all about the content .  Active Workspace shifts the focus from the Application to the Content – the User’s data is the most important thing.  The User Interface (UI) is simple, clean, light, and fast. Subdued colors let the user’s creation be the star of the show.

There is a simple top-down, left-to-right flow of information: Who I am and my role is first .What I’m working on is clear and obvious . Data brings with it the right capability for the context – Viewer, Where Used, Attachments, History etc.  One need not know how to open tools – just read the tabs to figure out what’s available. Each tab of content brings the right capability

This part has 3D content and so it has a viewer tab. That tab brings the right viewing commands to work with it. The user focuses on “What” he needs to work on, not the “Tools” to do work. Commands and tabs are smart – they don’t appear when they don’t work or don’t have content. This eliminates the visual clutter .

Active Workspace Framework
The Active Workspace Framework enables consistency and efficiency, both for the end user and the developer. It has established patterns that control where content and features go in the UI. Common elements and modules keep the UI consistent and simplify development. Users learn interaction patterns and see them behave consistently in new areas. 

The display is data driven – what you open to work on controls what information is presented. A jet engine has a 3D Viewer and Trace Links, but a Shampoo bottle has Trade Items and Vendors. The underlying data may be technically the same, but is always presented in terms appropriate for that industry, data, and even the user.

Any complete FEA solution has at-least three mandatory components: Pre-Processor, solver and post-processor. If you compare it with an automobile, solver is the engine that has all the steps/solution sequences to solve the discretized model. It can be regarded as the main power source of a CAE system. The pre-processor is a graphical user interface that allows user to define all the inputs into the model such as geometry, material, loads and boundary scenarios etc. In our automobile analogy, pre-processor can be regarded as the ignition key without which it is not possible to utilize the engine (solver) efficiently. The post-processor is a visualization tool to make certain conclusion from requested output: either text or binary. A good CAE workflow is regarded as one that offers closed loop CAD to CAD data transfer.

The above workflow is not closed so there is no scope of model update. Any changes in design requires all the rework. This has been the traditional workflow in organizations that have completely disconnected design and analysis departments. Designers send the CAD data to analysts who perform FEA in specialized tools and submit the product virtual performance report back to designers. If a change is mandatory, FEA is performed manually all over again. Let’s look at a better workflow.

In this workflow, if the initial design does not meet the design requirements, it is updated and sent to the solver, not to the pre-processor. It means that all the pre-processing steps are mapped from old design to new design without any manual intervention. This is an effort to bridge the gap between design and analysis departments that has been embraced by the industry so far. The extent to which the GAP can be bridged depends on the chosen workflow but to some extent, almost every CAE company has taken an initiative to introduce products that bridge this GAP. Let’s discuss in context of Dassault Systemes and Siemens.

Dassault Systemes: After acquiring Abaqus Inc in 2005, Dassault Systemes rebranded it as SIMULIA with the objective of giving users access to simulation capabilities without requiring the steep learning curve of disparate, traditional simulation tools. They have been introducing new tools to meet this objective.

  • The first one in series was Associative interfaces for CATIA, Pro-E and Solidworks which is a plug-in to Abaqus CAE. With this plug-in it is possible to automatically transfer the updated data from above mentioned CAD platforms to Abaqus CAE with a single click. All the CAE parameters in Abaqus CAE are mapped from old design to updated design. It’s a nice way to reduce re-work but design and simulation teams are still separate in this workflow.
  • Next initiative was SIMULIA V5 in which Abaqus was introduced in CATIA V5 as a separate workbench. This workbench includes additional toolbars to define Abaqus model and generate Abaqus input file from within CATIA. Introduce Knowledge ware, and user has all the nice features to perform DOE’s and parametric studies. This approach brings designers and analysts with CATIA experience under one roof.
  • Next Dassault Systemes introduced SIMULIA on 3D Experience platform allowing analysts to utilize data management, process management and collaboration tools with Abaqus in the form of simulation apps and roles. The solution is now in a mature stage with incorporation of process optimization, light weight optimization, durability and advanced CFD tools. By merging SIMULIA with BIOVIA we are also talking about multi scale simulation from system to molecular level. It is further possible to perform the simulation and store the data on public or private cloud.

Siemens PLM solutions: Siemens traditional CAE tools include FEMAP user interface and NX Nastran solver. Both have been specialized tools primarily meant for analysts with little or no connectivity to CAD. More specialized and domain specific tools were added with the acquisition of LMS and Mentor Graphics.

  • In 2016 Siemens introduced its new Simulation solutions portfolio called as Simcenter that includes all Siemens simulation capabilities that can be integrated with NX environment. The popular pre-processor in Simcenter series is NX CAE that has bi-directional associativity with NX CAD. Though meant for specialists, NX CAE offers a closed loop workflow between NX CAD and NX Nastran thus making easier to evaluate re-designs and perform DOE’s.
  • Siemens also offers NX CAE add-on environments for Abaqus and Ansys thereby allowing analysis to efficiently incorporate these solvers in their NX design environment.
  • It is further possible to use Simcenter solutions with Siemens well known PLM solution Teamcenter for enterprise wide deployment of Siemens simulation tools.

This shift in approach is not limited to Dassault Systemes and Siemens. Every organization in this space be it Ansys, Autodesk or Altair are introducing such closed form solutions. One reason may be the recent acquisition of many CAE companies by bigger organizations such as Dassault, Siemens and Autodesk. Nevertheless, the change has been triggered and it will continue.

 

 

Product development companies need to manage a wide variety of documents in different formats and types as they design, manufacture and support their products. Gone are the days when paper documents used to run businesses. Today everything is digital, but very often these digital documents related to product and product development are created in siloed environments disconnected from product development processes. Document authors often recreate or reenter information from product development into their documents.

If the document authors don’t have visibility into the latest product changes, documents become out of sync with product updates. This impacts critical business processes due to inaccuracies or lack of current data. For organizations working globally, another challenge is the high cost and time involved in building complex documents that have multiple language/regional and regulatory requirements.

Teamcenter addresses this challenge by enabling documents that relate to and support product development to be stored alongside product data and processes. When documents are managed in the context of product data related to parts, or to other documents, companies have a single version control, access control and process control system for the entire enterprise, including product data and documents.

Source material from product data can be accessed and used to create documents like parts catalogs, work instructions, service material, specifications for suppliers, trade studies, or even regulatory filings. The documents can then be delivered  as appropriate to the end user in the required format, whether as a PDF or HTML web page, an interactive web tool, or exchanged with customers or suppliers using an industry standard.

The Teamcenter document management solution is focused on improving the document quality while streamlining the process of document creation and delivery. One of the central themes to this is “Transparent PLM.”

In a transparent PLM approach, users continue to do all their document work in their existing document authoring tools, the like Microsoft Office product suite.  They can also do the PLM activities – including review, approval or version or effectivity tracking, etc – directly from the same Office products.   With users continuing to work with document tools in which they are already proficient, they become more productive and the learning curve involved with a new PLM tool is eliminated. This helps with easy user adoption of the solution without any formal training requirements. […]

Siemens PLM‘s robust FEA solver NX Nastran is offered in multiple flavors. At first, it is associated with multiple graphical user interfaces, and the right choice depends on the user’s existing inventory as well as technical resources available. There are three options to explore:

  • Basic designer-friendly solution: In this bundle, basic NX Nastran capabilities are embedded in the NX CAD environment. The environment also offers stress and frequency solution wizards that provide direction to the user throughout the workflow. This solution is primarily meant for designers who wish to perform initial FEA inquiry on simple models. Advanced solver and meshing functionalities are not available.
  • Advanced solution for analysts: This solution offers more features with more complexity, so it is not meant for novice users and requires prior understanding of FEA technology. There are two separate GUIs associated with this type of NX Nastran.
  • NX CAE based solver: This is a dedicated pre/post processor for FEA modeling that has its own look and feel. It looks different from NX CAD but it is tightly coupled with NX CAD in terms of associativity – hence any updates in the CAD model are quickly updated in the FEA model as well through synchronous technology. If required, it is possible to associate this solution with Siemens Teamcenter for simulation process management.
  • FEMAP based solver: This is yet another dedicated PC based pre/post processor from Siemens with its own look and feel. FEMAP offers a CAD neutral and solver neutral FEA environment. It is tightly coupled with the NX Nastran solver but it is also possible to generate input decks for Abaqus, ANSYS, LS-Dyna, Sinda, etc.

This explains all the possible GUI offerings for NX Nastran. Now let’s have a look at what functionalities are available within the NX Nastran solver. Veteran Nastran users know very well that various physics-based solver features of Nastran are called solution sequences and each one of those is associated with a number.

  • Solution sequence 101: This is the most popular sequence of Nastran family. It primarily offers linear static functionalities to model linear materials, including directional materials such as composites for small deformation problems. Basic contact features such as GAP elements are also included. This sequence is widely used in T&M and aerospace verticals.
  • Solution sequence 103: This is yet another popular solution sequence that extracts natural frequencies of parts and assemblies. Multiple algorithms are available for frequency extraction such as AMS and Lancoz. This sequence serves as a precursor for full-blown dynamics analysis in Nastran.
  • Solution sequence 105: This sequence offers linear buckling at the part and assembly level. A typical output is buckling factor as well as buckling eigen vector. The buckling factor is a single numerical value which is a measure of buckling force. Eigen vectors predicts the buckling shape of the structure.
  • Solution sequence 106: This sequence introduces basic non-linear static capabilities in the solution and Nastran 101 is a prerequisite for this sequence. It supports large deformations, metal plasticity as well as hyper elasticity. Large sliding contact is also available but it is preferable to limit the contact modeling to 2D models only; it is tedious to define contact between 3D surfaces in this sequence.
  • Solution sequences 108,109,111,112: All these solution sequences are used to model dynamic response of structure in which inertia as well as unbalanced forces and accelerations are taken into consideration. These solution sequences are very robust, which makes Nastran the first choice dynamic solver in the aerospace world. Sequences 108 and 111 are frequency-based, which means that inputs/outputs are provided in a frequency range specified by the user. The solution scheme can be either direct or modal. Sequences 109 and 112 are transient or time-based which means inputs/outputs are provided as a function of time and scheme can be either direct or modal.
  • Solution sequences 153, 159: These are thermal simulation sequences: 153 is steady state and 159 is transient. Each one of these takes thermal loads such as heat flux as inputs and provides temperature contours as outputs. They do not include fluid flow but can be used in conjunction with NX flow solver to simulate conjugate heat transfer flow problems.
  • Solution sequence 200: This is a structural optimizer that includes topology and shape optimization modules for linear models. An optimization solver is not an FEA solver, but works in parallel with the FEA solver at each optimization iteration, hence sequence 101 is a prerequisite for NX Nastran optimization. Topology and shape optimizations often have different objectives; topology optimization is primarily used in lightweight design saving material costs while shape optimization is used for stress homogenization and hot spot elimination.

Questions? Thoughts? Leave a comment and let me know.

My last post outlined the significance of Product Cost Management (PCM) for OEMs and Suppliers to drive profitability and continuous improvement throughout the entire supply chain.

Ideally, PCM needs to be done early in the product development cycle, as early as the conceptual phase – design and supplier selection is much more flexible early in the process – so it is important to enable cost engineering during the front end of product development and ensure profitability with control over costs for parts and tooling.

Not everyone can optimize cost early, or not in all situations. PCM processes and tools may also need to be applied in later stages of the product lifecycle. Even when cost models and consultation based on facts get applied early in the lifecycle, there might be a need to do it several times over the lifecycle, so PCM needs to support the cost model across all corporate functions from product development to sales and establish a single consistent repository for estimating and communicating cost with repeatable processes and historical information. As PCM is spread over the product lifecycle, it’s important to take an enterprise-wide approach to costing. An ideal PCM system needs to align with the product development process managed in a PLM system, so there is lot of synergy between a PLM and PCM.

The most commonly used tools for PCM – spreadsheets and custom programs that conduct simple rollups – are not suitable for enterprise-class wide processes; these solutions do not provide the details required to develop credible cost models. They also make it very difficult for designers to compare products, concepts, and scenarios. Spreadsheets fail due to quality problems and the inability to implement them effectively on an enterprise scale, resulting in different product lines, geographies, or lines of business having different approaches. Non-enterprise approaches also make it difficult to reuse information or apply product changes, currency fluctuations, burden rates updates, or commodity cost changes

By extending an enterprise wide system like PLM for PCM functions, cost management is effectively communicated and captured to institutionalize it for future product programs.  This eliminates disconnected and inconsistent manual costing models, and complex difficult to maintain spreadsheets.  This also supports easy, fast, and reliable impact analysis to incorporate product changes accurately into costs with visibility to all cost factors and make these processes repeatable. The PCM process can also leverage the existing 3D model parametric data managed in PLM systems to extract the relevant parameters such as thickness, surface, and volume for the feature based calculations. Other PLM data that can be reused for PCM includes labor rates from engineering project management, material costs from material management modules, bill of materials/process and tooling involved with engineering and manufacturing data management. An integrated PLM and PCM solution is also important for efficiency and allowing companies to reuse both product data and cost models to facilitate continuous improvement over time .

In the next post of this series, I explain how the Siemens PLM Teamcenter suite supports PCM.

My last post outlined the importance of having an integrated PLM and PCM solution. Siemens PLM implements this vision though its Product Cost Management application bridging the gap between traditional PLM and ERP. With Teamcenter PCM, companies can migrate from disconnected tools to an integrated solution. The integrated IT environment platform helps them to manage cost knowledge with consistent data, build standardized obligatory cost methods and models, and create fact-based and cost-driver-transparent calculations; at the same time, it enables cross-functional collaboration and communication.

Product Costing

The highlights of product costing capabilities include Cross-functional Calculation of Pre-/Quotation Costing, Calculation of R&D Costs, Purchase Price Analysis, Open Book Accounting, Profitability Calculation/Project-ROI, Differentiated overhead calculation (freely selectable degree of detail), Process-based bottom-up calculation and cost models (cost engineering approach), Cost rate calculation with company-owned data records, Integrated cycle time calculators (die casting, injection molding, machining, MTM, client proprietary, etc.), Versioning of calculations (documented change history), Flexible simulations of what-if scenarios (e.g., production alternatives, volume adjustments), Profitability calculations (return-on-investment over product lifecycle), Flexible reporting functions (e.g., multi-stage cost driver analysis), Integration toolkits for data exchange with customer specific systems (e.g., ERP), Import and export of cost breakdown sheets (supplier and customer), Multi-lingual, multi-currency, freely configurable costing methodologies, cash flow calculation, and data management for reuse.

Tool Costing 

Teamcenter PCM’s parametric and 3D-based tool costing has support for both quotation costing in tool-making and cost analysis in tool purchasing. Tool Costing delivers fast, reliable and detailed information on manufacturing times and costs. Tool Costing also enables both buyers and tool manufacturers to precisely and repeatably understand knowledge data, secure this information within the enterprise and document it in an audit-compliant manner with the option of using 3D data for calculations. Teamcenter provides a variety of tool technologies, including injection molding, die casting, and composite tools. 3D data can be read automatically or manually to create the geometry parameters. Both the tool buyer and the tool maker – whether injection molding, die casting, cutting, stamping, or other production tools – can make decisions regarding the tool costs that are fully integrated within the Teamcenter product cost management solution.

Cost Knowledge Management 

Teamcenter PCM has a standard and extendable cost knowledge base for costing calculations including worldwide factor costs (labor, production area, energy, interest rates etc.), physical material data of all prevalent materials, reference machines with economic and technical data for all prevalent manufacturing technologies, and complete reference processes for many manufacturing methods with the ability to integrate customer specific corporate costing library.

Profitability Calculation

The integrated profitability calculation in Teamcenter gives project and product controllers and managers a powerful business case analysis and decision-making tool while delivering the necessary instruments to ensure success, including: Consolidation of multiple product(s) in a single project (general project data, lifecycle, quantity progression, unit costs and prices, etc.), year slice presentation of cash flows for project-specific investments (plants, tools, engineering, etc.), dynamization of unit costs and sales prices for the individual year slices in the product lifecycle, calculation of common profitability ratios such as net present value (NPV), internal rate of return (IRR), return on capital employed (ROCE), return on sales (ROS), amortization period (payback), project-based profit and loss accounts, as well as discounted cash flow accounts and trend curve for cumulative (discounted) cash flow, variant calculation, and sensitivity analyses for comparing various what-if scenarios and premises.

My last post outlined how an integrated product lifecycle management (PLM) and service lifecycle management (SLM) tool framework can benefit both Product development organizations (Brand owners) and customers (Asset owners) by  enabling higher quality service at lower cost, resulting in an increased product/asset utilization and productivity. Teamcenter as a leading PLM platform supports this vision. With Teamcenter SLM solutions, the service and support phase of the product lifecycle is included in your overall PLM vision. Teamcenter bridges the gaps between the engineering, logistics, manufacturing, and service communities. OEMs and service providers can drive more efficient service operations with a single source of knowledge for both products and assets

For OEMs, Teamcenter enables them to reuse design and manufacturing data to enhance service content and incorporate service feedback to support Design for Serviceability and other product improvement initiatives. This holistic approach to the full product lifecycle helps the OEM compete successfully in the service market.  Teamcenter unifies SLM with PLM to support bi-directional collaboration between product engineering and service operations. Service teams can capitalize on the re-use of product knowledge from engineering and manufacturing to improve service planning and execution. In return, service teams can provide feedback to engineering to improve product designs for serviceability and reliability.

For the third party service provider, the service data management and applications allow them to efficiently execute service activities in a global marketplace through a single service platform. Using configuration-driven BOM management, Teamcenter delivers a fully linked, full lifecycle BOM environment that includes the EBOM, SBOM (Service BOM), and Asset BOM to configure accurate information to support services. Different service disciplines can share a common understanding of support requirements and  Service teams can coordinate operational activities for greater compliance, faster service, and lower costs.

The highlights of the solution include:

Maximize Service Knowledge Management and Value

With Teamcenter as the core of your SLM strategy, you have one source of service knowledge management. You can perform service activities with a full understanding of physical product /asset configurations, status and service history. You can order the correct parts, ensure that the proper training is done, and access all the appropriate information necessary to manage service operations

Create Effective Service Plans

Service plans are the key to profitable service operations. Teamcenter provides you with the fundamentals to author and publish service documentation as the source of work scope definition. You can drive service operations by providing all the detailed information that teams need to track and understand asset health, such as service requirements, task-by-task procedures, necessary resources and utilization characteristics. Your technicians have a complete understanding of service needs from Teamcenter, so they are prepared to perform reactive, proactive and upgrade service activities

Optimize Service Work with Schedule Visibility

With the detailed service plans in Teamcenter, you can schedule service activities with a complete understanding of the work scope, in order to meet customer expectations for product availability and reliability. Work orders generated from service plans are used to create service schedules. It is the visibility into the schedule and resources provided by Teamcenter that allows you to optimize service events and ensure that the right resources (parts, qualified people and tools) are reserved for the work

Empower Service Technicians with Work Instructions

Service technicians are a limited resource. When you provide them with complete, intelligent work packages, technicians can execute service work efficiently, accurately and compliantly. With Teamcenter, you can deliver service work instructions, safety/hazard notes, and service procedures (text, 2D/3D and animations). You can also include asset configurations and data collection requirements. Technicians can enter data, observations or discrepancies, and digitally sign off on work, which automatically updates the service schedule.

In this era of new levels of globalization, product companies are faced with market pressures from global competition and price deflation. Today they seek alternate sources of profitable revenue growth enabled by value-add service products. Developing a service-based revenue stream and then delivering product service that is both effective and profitable has its own challenges, however. Even mature service organizations are seeking new approaches to reach a significantly higher quality of service delivery.

Today in a typical product company, there is no single application to manage the the data and the decision points required to deliver effective service. Multiple enterprise applications including PLM, ERP, and often a combination of local databases, spreadsheets and stand alone IT systems are involved in service management. This results in fragmented information and knowledge processes around service delivery.

A new approach centered on incorporating service lifecycle management (SLM) as an integral part of product lifecycle management (PLM) is required in order to to achieve significant improvement in service readiness and delivery. First, this approach focuses on making complex products easier and less costly to maintain, and allowing for more effective allocation of service resources. The second key component is managing the complexity of service information that will reduce the cost and time to create and deliver critical service documentation and service records, at the same time improving the quality and efficacy of this information.

With SLM approached as an extended PLM process, design information can be used to bootstrap and enhance service planning, and product changes and updates are directed to modify service work instructions, and field experience provides up-to-date insight into product quality. The bulk of the information required for services such as illustrations, schematics, and work instructions already exists within the engineering organization and can be repurposed with a relatively little effort. 3D CAD models and Bills of Materials can be used to create everything from exploded wireframe views to photorealistic rendering, and to remove and replace animations that help in service execution. Manufacturability and ergonomic simulations can be used to improve the safety and efficiency of repair procedures.

The expanded PLM system needs to act as a centralized repository of the service bill-of-materials (sBoM) along with Engineering & Manufacturing BoM so that service items, which are mostly design and manufacturing items repurposed for service, can be synchronized to reflect the most up-to-date state of information. This synchronization is possible when SLM is part of PLM and shares the same configuration and change management processes

This way, enterprise PLM systems become the digital backbone of the entire product life cycle – including  SLM – and SLM becomes a dynamic process connected with PLM that continues throughout the useful life of the product or asset. This reduces process fragmentation and provides rich end-to end context for better and more profitable service.

The combined PLM and SLM approach, along with new service models based on the latest technologies (such as the Internet of Things), enables brand owners to deliver higher quality service at lower cost, resulting in higher profit margins, enhanced brand image, and greater customer loyalty. Product or asset owners who are the end customers also benefit from increased utilization and productivity due to faster and more reliable service.

What do you think? Is your organization connected?

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