My last post outlined how an integrated product lifecycle management (PLM) and service lifecycle management (SLM) tool framework can benefit both Product development organizations (Brand owners) and customers (Asset owners) by enabling higher quality service at lower cost, resulting in an increased product/asset utilization and productivity. Teamcenter as a leading PLM platform supports this vision. With Teamcenter SLM solutions, the service and support phase of the product lifecycle is included in your overall PLM vision. Teamcenter bridges the gaps between the engineering, logistics, manufacturing, and service communities. OEMs and service providers can drive more efficient service operations with a single source of knowledge for both products and assets
For OEMs, Teamcenter enables them to reuse design and manufacturing data to enhance service content and incorporate service feedback to support Design for Serviceability and other product improvement initiatives. This holistic approach to the full product lifecycle helps the OEM compete successfully in the service market. Teamcenter unifies SLM with PLM to support bi-directional collaboration between product engineering and service operations. Service teams can capitalize on the re-use of product knowledge from engineering and manufacturing to improve service planning and execution. In return, service teams can provide feedback to engineering to improve product designs for serviceability and reliability.
For the third party service provider, the service data management and applications allow them to efficiently execute service activities in a global marketplace through a single service platform. Using configuration-driven BOM management, Teamcenter delivers a fully linked, full lifecycle BOM environment that includes the EBOM, SBOM (Service BOM), and Asset BOM to configure accurate information to support services. Different service disciplines can share a common understanding of support requirements and Service teams can coordinate operational activities for greater compliance, faster service, and lower costs.
The highlights of the solution include:
Maximize Service Knowledge Management and Value
With Teamcenter as the core of your SLM strategy, you have one source of service knowledge management. You can perform service activities with a full understanding of physical product /asset configurations, status and service history. You can order the correct parts, ensure that the proper training is done, and access all the appropriate information necessary to manage service operations
Create Effective Service Plans
Service plans are the key to profitable service operations. Teamcenter provides you with the fundamentals to author and publish service documentation as the source of work scope definition. You can drive service operations by providing all the detailed information that teams need to track and understand asset health, such as service requirements, task-by-task procedures, necessary resources and utilization characteristics. Your technicians have a complete understanding of service needs from Teamcenter, so they are prepared to perform reactive, proactive and upgrade service activities
Optimize Service Work with Schedule Visibility
With the detailed service plans in Teamcenter, you can schedule service activities with a complete understanding of the work scope, in order to meet customer expectations for product availability and reliability. Work orders generated from service plans are used to create service schedules. It is the visibility into the schedule and resources provided by Teamcenter that allows you to optimize service events and ensure that the right resources (parts, qualified people and tools) are reserved for the work
Empower Service Technicians with Work Instructions
Service technicians are a limited resource. When you provide them with complete, intelligent work packages, technicians can execute service work efficiently, accurately and compliantly. With Teamcenter, you can deliver service work instructions, safety/hazard notes, and service procedures (text, 2D/3D and animations). You can also include asset configurations and data collection requirements. Technicians can enter data, observations or discrepancies, and digitally sign off on work, which automatically updates the service schedule.